SECURE PAYMENTS

  • Facebook Black Round
  • Pinterest - Black Circle
  • Instagram Black Round

JOIN OUR NEWSLETTER = 15 % OFF

© 2015 by Bi Ethic

FAQ

ORDERING FROM US

 

Placing your order

To check on your order

Can I keep my basket?

What countries does the BI ETHIC serve?

 

THE PAYMENT

 

How can I pay?

Is it safe to order online?

Can I pay with a cheque?

 

THE DELIVERY

 

What are the different delivery options?

What are your delivery charges?

Has my order been shipped out yet?

How long will my delivery take?

Can I specify a day for delivery?

How to track my order?

Can I choose a different address than home?

What if I'm not home?

 

EXCHANGE, RETURN & REFUND

 

Are returns free?

What is your return policy?

How to return?

How to change or cancel my order?

What are the return costs?

Placing your order

 

Once you have found the items you’d like to buy and have added them to your basket, you can begin the checkout process by clicking on “order” under your basket.

 

Your basket: the number of items in your basket can always be seen at the top of the screen. To see what you have in, you need to click the “your shopping cart” link. When you click on your basket it shows you the quantity, title and subtotal(s) of any product you’ve put in it.

 

You can go straight to checkout to pay for your goods and arrange delivery. When you’re ready to complete your order, click on order.

 

About your delivery: check the delivery address you’ve chosen.

About your payment: choose your payment option, delivery option and the address to which you’ll receive your bill.

 

You now have an online receipt. You’ll also be sent a confirmation email shortly after placing your order.

 

To check on your order

 

Once your order has been placed, you will receive a confirmation email retrieving your details. Whenever you want, go and check your order’s status (click on “my orders” in “my account”)

 

 

Can I keep my basket ?

 

You found the item you like but you don’t want to order it now. If the product is still available, you will be able to find your basket and the items chosen on your next visit.

 

 

What countries does the BI ETHIC serve?

 

Our Online Store ships worldwide & offers FREE SHIPPING for all baskets over 100 euros. The detail of the countries served is listed when you create your account.  Please note that shipments outside Europe may be subject to import charges, which are the responsibility of the purchaser.

 

 

How can I pay?

 

Pay your orders by PayPal account. On the “payment information” page, please select the payment option. On the “confirmation” page, you can choose the card you would like to use (VISA, MasterCard, American Express). Please enter the number of your card, its valid date and the code on the back of your card. 

 

 

Is it safe to order online?

 

We know that buying online can feel like a weird step. That's one of the reasons why you can get a full refund of your garment. All you need to do is return it in its original state within fourteen days of delivery and we will do the rest.

 

PayPal have hundreds of highly trained specialists working around the clock to prevent fraudulent activity and identify suspicious transactions.

When you use PayPal for online purchases, PayPal never share your financial information with merchants. All you need to give the seller is your email address-because your payment details are already safely stored on our secure servers.

 

 

Can I pay with a cheque?

 

Unfortunately we do not accept cheques.

 

 

What are the different delivery options?

 

Collissimo is a French company which offers you a standard shipping.

 

 

What are your delivery charges?

 

- France : 5 euros

- Countries of the E.U: 5 euros

- Rest Of Europe (outside E.U.): 10 euros

- USA & Canada :  25 euros

- Rest Of World (inc. Australia & Japan) - 30 euros

 

 

Has my order been shipped out yet?

 

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it’s on its way. Our warehouse team works around the clock so you could receive the email in the day or the night.

 

 

How long will my delivery take?

 

If you choose Collissimo for a delivery in France, we aim to have your order with you within a maximum of 7 working days from the date of dispatch.For European deliveries, we aim to have your order with you within a maximum of 5-10 working days from the date of dispatch.For non EU deliveries, we aim to have your order with you within 14-21 working days from the date of dispatch. However, we decline all responsibility concerning delays since non EU deliveries are relying on customs and other country's post services. Please note that shipments outside Europe may be subject to import charges, which are the responsibility of the purchaser.

 

 

Can I specify a day for delivery?

 

Unfortunately we cannot specify an exact delivery date.

 

 

How to track my order?

 

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it’s on its way. Unfortunately, you can track your order but the website is in French for Collissimo. 

 

 

Can I choose a different address than home?

 

You are able to specify an alternate address for delivery. You can even differentiate the delivery address from the bill address.

 

 

What if I'm not home?

 

If you’re not home, you will have to go to your delivery office so as to take your order.

 

 

Are returns free?

 

Excluding sale items, returns are free within France. Unfortunately returns of international orders are the responsibility of the buyer.

 

 

What is your return policy?

 

BI ETHIC unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly refund you for any defective items you wish to return.

 

Please note the following limitations:

· Items must be returned within 14 days from date of purchase.

· Items that have been used cannot be accepted for exchange or return.

· Items purchased on sale can only be exchanged.

 

How to return?

 

If you would like to return merchandise purchased from the BI ETHIC please follow these instructions.

 

1. Place the items you wish to return in the box you received.

2. Register your return online and then put your return receipt in your box

3. Please provide a brief reason for your dissatisfaction

4. Return cost is free if you were delivered in France

 

How to change or cancel my order?

 

Unfortunately, it is impossible to change or cancel an order.

 

 

What are the return costs?

 

Excluding sale items, returns are free within France. Unfortunately returns of international orders are the responsibility of the buyer.